Gotta love helping people with Firefox problems

Here’s a mail conversation with a fellow Firefox user. Let’s call him George:

George:

first of all i would like to say i do give donations to mozilla. with that beign said, i would like to know 2 things:
1-every single day for the past 10 days i am interuppted with new firefox updates, and have to stop what i am doing and restart firefox again, is this something new? i never had to do this before!!!!!
2- where did the loading bar ( at the bottom ) disappear to? once it was there, now it’s gone. Please Reply, George

My first response:

1. You didn’t say what version of Firefox you’re using, what operating system you’re running, whether or not you’re logged in with administrator privileges, if you’re the only user of the computer (another user could be logged in at the same time, thus hindering Firefox from updating the files needed to be updated).

2. I don’t know what you mean here. I see a status bar at the bottom of the screen, with a small progress bar appearing every time a page loads.

Btw, if you really do donate to Mozilla: great! But I personally don’t care if you do or don’t. It’s certainly not the reason why I replied to your message. Please understand that I don’t work for Mozilla, and I’m not an expert of it either. I just happened to write some of their documentation a few years ago as my way of contributing to their work.

George’s reply to my mail:

i am using firefox version1.5.0.6.. i am running windows xp, yes i am loged in as administrator..i am the only user. there is not a status bar or progress bar at the bottom of my screen. btw-if you don’t know why i have these problems, is their someone that does.
thanks, drew

My second response:

I’d advice you to visit the Firefox support forums at http://forums.mozillazine.org. To be frank, I’m not sure how you found out about my e-mail address without also being aware of the forums. The only page on the net with my e-mail address listed is http://www.mozilla.org/support/firefox/contact.

Maybe a reinstall of 1.5.0.6 would solve the problem?

/ David

Here’s George again:

because you listed yourself, how else would i know…i see why you dont work for firefox..bad additude!!!!!!

My last response:

How is my attitude bad just because I point out the obvious on the contact page?

“I am not a Firefox developer, and I am not a Firefox expert either. If you have end-user questions about Firefox itself (not this site), please visit the tech support forum.”

Despite that, I chose to respond to you personally to try to help. But instead of being thankful, you start accusing me of having a bad attitute? I’m sorry, but the one with the bad attitude is you. All I did was trying to point you out to the forums because there are literally thousands of people reading it every day and I’m sure someone will be able to help you.

Don’t worry, I will not try to help you again.

/ David

George:

go jump in a lake. i don’t have time for kids!!!!

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7 thoughts on “Gotta love helping people with Firefox problems

  1. Sherry

    Help, I am scouring over firefox and need help.
    I have used it for 2 years but don’t understand the workings of computers when it comes to the tech stuff.

    Yesterday I was opening firefox to do some work and suddenly a window popped up telling me that I needed to list the default person. I put my name in and then realized that I had knocked myself off as the the default and now have a NEW page. Oh MY GOSH! Nothing to be found.

    I haved scoured ALL over the the site and tried to find where I can “switch users” and recover my original default. Can you tell me where this might be located?

    Thank you for your help.

    Reply
  2. Chris Cunningham

    Yeah, you might want to edit his first reply if you’re going to call him “George”.

    One would assume that “George” got you email from here. Yeah, it baffles me how he missed the red box as well.

    I’ve only had two or three support mails altogether, and they all went pretty pleasantly.

    – Chris

    Reply

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