A couple of weeks ago, Seth, Stas, and Pascal did a great FOSDEM presentation of the Community Survey project and the results from the first two surveys. For people who didn’t see the presentation, the Community Survey project was launched in November last year with the goal of learning more from our Mozilla community about [...]

As promised, here are my pictures from FOSDEM 2008:

Wow. I had such a great time at FOSDEM in Brussels last weekend and met so many amazing people, it’s hard to know where to start, and I’m afraid I’ll forget someone. Please forgive me if I do!
From MoCo, it was great to see Seth Bindernagel (sethb on IRC), Chris Hofmann (chofmann), Mic Berman (Mic), [...]

Longest. Airport. Walk. Ever.
I’ll be giving a presentation of the SUMO project on Saturday at 17:30 in the Mozilla room (H.2214). Be there!

I finally gave in and bought a device that I can’t really justify because of a real need; it’s just that the “Me wants!” factor was too high to resist it. Overall, it’s a very cool device that allows me to do pretty much all of the stuff I normally do in front of a [...]

Seems like we have another Ken Kovash Day.

The most common concern people in the Mozilla community seem to have about SUMO (support.mozilla.com) is its scope — Firefox Support. Therefore, I thought I should take a moment to address the background of the project, the current scope, and finally my personal view of its future.
The Background
Ever since the beginning of the Firefox project, [...]

Almost four months ago, one of my big dreams came true as I was hired by Mozilla to work as the project manager for the new Firefox Support project called SUMO (SUpport.MOzilla.com). It remember the strange, almost surreal (but very positive!) feeling I got when getting contacted and interviewed over the phone for the first [...]

Hur ser den svenska supporten ut för Mozilla? Finns det någon? Vi utvärderar just nu Mozillas community-support i olika länder och är bland annat intresserade av hur svenskar ser på situationen. Behövs svensk support, och i sådana fall i vilken utsträckning?
Om du bor i Sverige och talar svenska, delta i enkätundersökningen! Det tar inte mer [...]