It’s Midsummer Eve in Sweden and I finally got some time to reflect on the fantastic weekend I had in Geneva together with other members of the Mozilla community. I was there to lead a discussion about SUMO and community support, with a focus on sharing experiences between the five local communities represented: Denmark, France, Germany, Italy, and Spain.
The discussion started with Mozilla Italia sharing their experiences with community support, where they explained why they recently decided to switch entirely to SUMO. It was really insightful to hear their main reasons for using SUMO today. Among other things, they said that:
- Outdated content is worse than lack of content
- If your documentation isn’t easy to find or badly structured, there’s no point in having it
- Good documentation requires consistency, quality, and precision
This is absolutely true and we are constantly working on those three points on SUMO, so I was glad to see that these values were shared with Mozilla Italia. I was very impressed that they took the time and energy to share these experiences with the other communities, who are all handling community support in different ways.
After the presentation, the floor was open for questions and discussions, after which Simone, Francesco and Giuliano passed on the torch to me to hold a discussion/presentation combo about SUMO in general. Among other things, I showed the many new features in SUMO — both implemented and still in the works. In total, the SUMO discussions went on for over an hour, and many interesting ideas came out of it.
For example, we were discussing the best way to indicate in the search results that some of the content is only available in English. Should these English results be mixed together with the localized content, or should it be separated? Should we add labels specifying the language of the article? Should the behavior differ depending on locale? For example, in Germany, mixing English and German content isn’t as common as mixing Swedish and English content is in Sweden. Kadir pointed out that in Germany, the existence of English content on a German website can even lead to mistrust of the quality of the website.
After almost nine hours of discussions and presentations, it was time for us to explore Geneva and have dinner. I have to say that I fell in love with Geneva. It wasn’t just the nice weather or the beautiful buildings — there was something with the atmosphere that made walking around in the old town at night taking photos together with fellow Mozillians really, really enjoyable. I think everyone felt extra proud of being part of the Mozilla community that night.
In retrospect, I think that this inter-community meetup was one of the most successful Mozilla events I’ve attended to so far. The focus was on exchanging experiences and discussing, rather than passively watching other people’s presentations. It really worked very well to have a smaller group of people, as that made discussing various topics much easier. Also, William’s “no laptop rule” helped everyone stay focused on the purpose of the day rather than escaping into the wonderful world of bug filing, blogging, tweeting, and coding.
A huge thanks has to go to William for ensuring that the day was a true success. Big thumbs up from me, William! I would also like to thank Simone Lando, Giuliano Masseroni, and Francesco Lodolo from Mozilla Italia, for so openly sharing their experiences, pros, and cons about SUMO. It was incredibly helpful!