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Send helpful ripples in the Twitterverse!


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How would you describe yourself? Here are some profiles:

  • You recently discovered Firefox and are still new to this idea of participating rather than just passively using software. That said, you’ve always been considered helpful by your peers.
  • You’ve used Firefox for a while now, and you know about Mozilla’s open source values. You wish you could contribute in a meaningful way, but you’re not sure if you have the required skills.
  • You know quite a lot about Firefox and have helped friends with their problems, but you don’t really have time to do it regularly more than maybe 5 minutes per day.

Do any of these descriptions sound like you? If so, Mozilla’s all-new Army of Awesome comes to rescue — a lightweight, quick and super-simple way for anyone to help fellow Firefox users with their web browsing experience!

Becoming an active contributor of the Mozilla community has never been simpler:

  • This is a super-simple way for anyone to reach out to actual Firefox users — the main idea is to direct people to where they can get help with their problems: support.mozilla.com. In other words, you can help even if you don’t know the answer to their problem!
  • It’s also a great way to get in touch with users who aren’t necessarily looking for help, including people who just raved about the latest beta, or people who openly asked which browser they should use. You probably know the answer to that question, which means that…
  • Everyone can contribute here, including you!

Army of Awesome

I really want to stress that last point: everyone can make a difference here, and it doesn’t have to take more than a couple of minutes per day. It will go a long way in spreading helpful ripples in the Twitterverse. Please give it a go and let me know what you think!

By the way, we’re also thinking about ways to integrate other social media into this effort, such as Facebook; and we’re thinking of creating a Firefox add-on that will allow you to use the same helpful snippets when helping people on blogs, various forums, and other places online. More on that later. If you have other ideas on how to spread the helpfulness to other places, let me know!

Lastly, a big thank you to everyone who helped pull this project together — William Reynolds, Kadir Topal, Michael Verdi, Alex Buchanan, Fred Wenzel, James Socol, Paul Craciunoiu, Stephen Donner, Krupa Raj, Craig Cook, Mike Morgan, Mike Alexis, Anurag Phadke, and Daniel Einspanjer.