I regard myself as geeky enough that I should be able to solve computer problems myself, or at least with the help of some self-service online searching. However, there are times when I simply can’t figure it out. I don’t know if I’m slowly getting dumber as I’m getting older, or if I’m just getting used to the ever-improving user experience in modern software (after all, I spend about 80% of my time in front of the computer using Firefox). Or maybe certain software is just particularly unhelpful?
Whatever the reason, I obviously care a lot about user support, and use all the opportunities I can get to explore how other products/projects handle support. Also, I’m genuinely interested in user experience design, so I thought I should share this combined support/UX problem, not just as a self-centered way to ask for support, but because the subject genuinely interests me.
My morning greeting from Colloquy the last 12 months or so.
The problem I have is with the IRC client for Mac called Colloquy. Every time I start the program, it pops up a notification saying “You have 1 new memo.” Clicking on this notification does nothing (other than closing the notification itself) and I have searched through all menu items trying to find a place where I can actually read this memo. So far I have failed, and today I thought I should do some searching to find the answer online.
I started by searching in the Help menu and selected Colloquy Help, which took me to their Wiki documentation site. A search for “memo” there mostly resulted in articles about memory leaks, so I performed both generic and specific searches on Google instead.
A search for “reading memos colloquy mac” finally revealed the solution: the notification about 1 new memo is actually coming from the message server of irc.mozilla.org, not from Colloquy itself! After some experiments, I finally figured our how to read it.
To read my memo, I had to type, in irc.mozilla.org:
/msg memoserv read 1
And to remove it, I had to type:
/msg memoserv del 1
The conclusion? IRC is not for mainstream users.
Sorry for wasting your time by stating the obvious like this!