Category Archives: Uncategorized

How I got my life back thanks to a tiny little hack

Social media is a lot more habitual than I thought. Just a month ago, I could easily spend more than a couple of hours each day on social media – when waking up, when eating breakfast, when eating lunch, when bored in endless status update meetings, when playing with my kids (no, really 😦 ), before falling asleep, when waking up in the middle of the night…

Today, I spend no more than 10-20 minutes per day (excluding messaging apps like Slack, Messenger, etc), and often times I don’t check Instagram or Facebook at all for several consecutive days. That’s a big shift in just a month – and the change wasn’t something radical like shutting down my social media accounts or removing the apps from my phone. It was a lot simpler than that – all it took was to change a very simple habit.

Image result for atomic habitsI got the idea from reading Atomic Habits by James Clear, a book focusing on how to change your life by changing the small habits and improving iteratively from there. One of the fundamental principles is to change your environment to make the good habits easier to do, and the bad habits harder to do. For example, if you think you watch too much TV, try putting away the remote control in a drawer and unplugging the TV after you turn it off. That way you introduce just a bit of extra friction the next time you’re about to turn on the TV, and maybe that’s all you need to think twice.

The small hack I did to cut down my social media habits was simply to remove the shortcuts to Instagram, Facebook and Twitter from my phone’s home screen and place them in a sub-folder under the Apps screen instead. I then placed more useful things on the home screen for things I want to use more, such as Kindle and Storytel (a Swedish audiobook service).

That’s it! That tiny little change made me almost stop using social media, and I’ve kept that going for a month now so it’s not just a fad. I’ve also finished reading four books during that same time. One fascinating change is that I no longer reach for my phone the first thing when I’m feeling bored, like when waiting in a long line. Instead, I’m actually thinking about things, like reflecting on something that happened earlier, or a decision I’m thinking about making. I’m pretty amazed by how simple this transformation was, and I feel like I got my life back.

I’m already thinking about what other habits I could easily form with similar techniques. One idea I have is to do ten pushups before every work meeting. That should result in about 50-100 pushups per day, which is a lot better than not working out at all. From there, once that habit is formed, I can hopefully expand and add on other things. Before I know it, I may be one of those people who work out regularly (again). 😉

One awesomely designed support center and what makes it rock

Inspired by’s article titled 12 Awesomely Designed Support Centers and What Makes Them Rock, I decided to take the opportunity to demonstrate why our very own help center, (SUMO) is way better than all of their twelve help centers combined. 😉

Although their article reads more as a showcase of some of the companies that happened to choose them as their support service provider (which we would never do, since our site is powered by our very own, superior and open-sourced CMS Kitsune), it’s still interesting to look at what they view as great design decisions in a help center to see how we compare.

Here are the main themes of their feedback that I distilled:

1. “The site looks great on all devices from mobile to desktop … The layout of the site is clean and makes it easy to navigate on any device”

We’re mighty proud of the mobile-optimized view of SUMO. It’s one of the most beautifully designed web properties ever made and it works across all mobile platforms. Bram did a fantastic job with the design, and it will fit our future Firefox OS support site like a glove:


You can try this out right away by navigating to with your Android or iPhone device. And if you’re one of the lucky few with a Firefox OS testing device, our site obviously works just as well there. 🙂

2. “The uncluttered design and iconography makes it easy to find information … The iconography makes topics easy to identify and stand out”

Our design uses beautiful icons to organize the content into help topics based on what users most commonly look for on our website. We tested this with paper prototyping before implementing it to make sure that the taxonomy and overall design was ideal for our unique product portfolio.

Our help topics area has beautiful icons

3. “The ability to view support center by topics or by articles is a great way to organize content … The organization of content makes it simple to find the exact answers you need”

We really went the extra mile on this one. In our user studies, we noticed that users have different behaviors when it comes to navigating to the answer to their question. Some people want to start by picking a general topic, while others prefer to pick the product they want support for first. As a result, we made sure that both of these orders work just as well on SUMO.

products and services

You can pick a topic and a product, and then we’ll show you a list of articles that matches that query. From that point, you can even filter that list down even further with the Refine and Focus feature, which allows you to pick from a more granular list of topics:

Our Refine and Focus lets you pick exactly the topic you need help with.

4. “The design is simple, clean and easy to navigate … The colors and typography are solid, strong and consistent with branding … The design is simple and clean and doesn’t distract from the important content”

The look and feel of SUMO is consistent with the overall design language of This was a specific design requirement since support is an extension of the product experience. Also notice the language selector on the right — our site is available in multiple languages, and the localization is done by our amazing community of SUMO volunteers: people like our new Spanish locale leader Avelper, or my great friends and veteran Italian localizers Michele Rodaro and Underpass.

The typography and navigation elements are consistent throughout our web properties.

5. “The support center articles are well written and easy to understand”

We took great care to make sure that our articles are engaging, easy to understand and that they have a friendly tone. We also really considered the target audience and even the mood that they might be in when visiting our site (e.g. frustrated because they’re trying to figure out a solution to a problem). Great support is an important extension of the Firefox brand and the values that Mozilla stands for, so it’s important that we get this right. Our awesome content manager Michael played a huge role in making this a reality. Here are some of the support articles that capture these aspects well:

6. “There’s a ton of helpful information from community questions to how-to videos”

Videos are very powerful because they can convey lots of information very quickly and demonstrate features in ways that no texts or screenshots can ever come close to. It’s a bit like the difference between reading an article about how to play barre chords and just watching someone do it.

A video showing how to restore your previous Firefox session.

So there you have it! I love reading articles like the one on because they make me realize just how far we’ve come at Mozilla with SUMO. Our support site is the result of lots of hard work by several teams, including of course the SUMO team, the SUMO dev team, and the UX team. And this year we’ll get even better — I’ll blog more about our plans for 2013 soon.

SJ suger

Är omÃ¥ttligt irriterad pÃ¥ den inflexibilitet SJ uppvisar pÃ¥ sin kundtjänst. Jag har ett s.k. pendlarkort som jag laddar upp med 10 resor Ã¥t gÃ¥ngen. Idag efter semestern i Thailand hade kortet 2 resor kvar pÃ¥ 30-dagarsperioden som olyckligtvis gÃ¥r ut idag den 6 februari. Imorgon när jag ska till jobbet är de tvÃ¥ biljetterna borta. Därför jag ställde mig i kö ca 15 minuter (bara en kassörska som jobbade) för att frÃ¥ga om det gÃ¥r att förlänga perioden med en ynka dag. “Det gÃ¥r inte!” blev svaret. Jag gÃ¥r dÃ¥ ut i kylan till automaten för att ladda upp 10 nya resor (man fÃ¥r nämligen 5% rabatt om man stÃ¥r där ute och laddar upp kortet istället för att stÃ¥ inne i värmen). Automaten krÃ¥nglar dock och spottar ut kortet minst 5 gÃ¥nger. “Internt fel” stod den bland annat.

Jag gÃ¥r dÃ¥ in för att betala till kassörskan istället. Hon kan däremot inte ge mig de 5% i rabatt som man fÃ¥r vid automaten. “Det gÃ¥r inte!”, förklarar hon. Med 15 personer bakom mig i kön orkar jag inte tvinga henne ge en mer utförlig förklaring. Istället tvingas jag fylla i blanketter (kassörskan vill dÃ¥ inte hjälpa till) som sedan ska lämnas in till SJ sÃ¥ de efter en dryg vecka behagar skicka ut de 5% i form av en värdecheck, som ironiskt nog mÃ¥ste lösas in i kassan. Märkligt nog kan man helt plötsligt fÃ¥ 5% i rabatt direkt i kassan om man har den värdechecken. “Det gÃ¥r inte!” ringer i mina öron…

Hur genomtänkt är SJs system egentligen? Är det kundens fel att deras teknik krånglar? Är det inte bättre för kunden, miljön OCH kassörskan (som slipper klagomål) om hon direkt kan dra av 5% istället för att hänvisa till blanketter och brev? Jag som kund slipper dessutom köa två gånger bara för att en sketen jävla automat inte klarar av att utföra en korttransaktion (när vilken butik som helst runt omkring hanterar mitt Visa-kort galant).

En robot är mer flexibel än en kassörska på SJ!