How much does a IT Help Desk make? The national average salary for a IT Help Desk is $42,657 in United States.
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What is the average salary for a IT help desk?
IT Help Desk Salaries
| Job Title | Salary |
|---|---|
| Deloitte IT Help Desk salaries – 1 salaries reported | $64,000/yr |
| Optus IT Help Desk salaries – 1 salaries reported | $60,000/yr |
| JB Hi-Fi IT Help Desk salaries – 1 salaries reported | $60,000/yr |
| Robert Half IT Help Desk salaries – 1 salaries reported | $4,000/mo |
How much do help desk specialists make?
IT Service Desk Specialist Salaries
| Job Title | Salary |
|---|---|
| Grade A IT Service Desk Specialist salaries – 1 salaries reported | $35,695/yr |
| HOOPP IT Service Desk Specialist salaries – 1 salaries reported | $17/hr |
| Kinross Gold IT Service Desk Specialist salaries – 1 salaries reported | $19/hr |
IS IT help desk a good career?
Working the IT help desk can be a great entry-level job. As a help desk professional, your core responsibilities are to provide technical help and support; that could mean setting up and repairing computers or responding to a customer’s question about how to use their computer.
How much does a Tier 1 Help Desk make?
Help Desk Tier 1 Specialist Salary
| Percentile | Salary | Location |
|---|---|---|
| 25th Percentile Help Desk Tier 1 Specialist Salary | $41,430 | US |
| 50th Percentile Help Desk Tier 1 Specialist Salary | $46,380 | US |
| 75th Percentile Help Desk Tier 1 Specialist Salary | $51,970 | US |
| 90th Percentile Help Desk Tier 1 Specialist Salary | $57,059 | US |
What is Level 3 support?
Level 3 support consists of experts, who may include specialists such as architects, engineers, and creators. These support experts have access to the highest level of company and product information. They can provide solutions for a wide variety of technical problems.
What does a help desk analyst do?
The Help Desk Analyst’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests.
What is help desk job description?
Help desk support specialists are the go-to people for providing technical assistance and support related to computer systems, hardware, and software. They are responsible for answering queries and addressing system and user issues in a timely and professional manner.
What is the difference between a help desk and a service desk?
A help desk is considered to be focused on break-fix (what ITIL calls incident management), whereas a service desk is there to assist with not only break-fix but also with service requests (requests for new services) and requests for information (such as “how do I do X?”).
Are help desk jobs in demand?
Help desk technicians are in demand. According to the US Bureau of Labor, the number of jobs open to IT support specialists is set to increase by up to 12% by 2024.
Are help desk jobs stressful?
Managing stress is an essential job skill for the successful help desk professional. Typically help desk agents experience burnout from two sources: 1) repetitive routine requests, and 2) frustrated customers. The combination can lead to stress, unless the help desk personnel manage their responses well.
What job do you get after help desk?
After you’ve put in your time as a help desk technician and obtained some good entry level certifications, you can likely expect to move on to a job as either a network administrator or systems administrator.
What is a Tier 2 salary?
Salary Ranges for Service Desk Technician (Tier 2)s
The salaries of Service Desk Technician (Tier 2)s in the US range from $28,990 to $81,260 , with a median salary of $48,620 . The middle 60% of Service Desk Technician (Tier 2)s makes $48,620, with the top 80% making $81,260.
What is level 3 salary?
In the third stage of the 7th CPC pay matrix table (GP Rs. 2000), the pay scale level 3 is starting with the basic pay of Rs. 21700 and ends with Rs. 69100 with 40 annual increments.
What is Tier 1 help desk?
Tier 1 personnel respond to requests received through email, web sites, or social media. Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. If no solution is available, tier 1 personnel escalate incidents to a higher tier.
What is Level 2 Helpdesk?
Level 2 generally handles break/fix, configuration issues, troubleshooting, software installations, hardware repair (including in-house repair or coordinating depot services). They handle escalated issues that Level 1 support is not equipped to handle.
What is L1 L2 and L3?
L1 — Level 1. L2 — Level 2. L3 — Level 3. Ticket — Incident. L1 support includes interacting with customers, understand their issue and create tickets against it.
What is Tier 2 help desk?
Tier II (or Level 2, abbreviated as T2 or L2) is a more in-depth technical support level than Tier I and therefore costs more as the technicians are more experienced and knowledgeable on a particular product or service.
How much do desktop support technicians make?
How much does a Client Desktop Services Support Technician make in California? The average Client Desktop Services Support Technician salary in California is $73,300 as of November 29, 2021, but the range typically falls between $63,800 and $85,300.
How do I become a help desk analyst?
The primary qualifications you need to become an entry-level help desk analyst are an associate’s or bachelor’s degree and customer service skills. Since this is an entry-level position, many employers do not require candidates to have professional experience, although a background in IT may be necessary.
What skills do you need to be a helpdesk analyst?
Key skills for IT support/helpdesk
- In-depth knowledge of hardware and software.
- Up-to-date knowledge of the latest IT and software trends.
- Strong customer service ethos.
- Ability to work well with people.
- Strong communications skills.
- Excellent organisational skills.