To set up your Portal, you’ll need a Facebook or WhatsApp account.
To turn on your device:
- Slide the cover off your box, open the box and pull the device towards you.
- Place your Portal on a stable flat surface, like a tabletop or counter.
- Plug the power cord into the back of your device.
https://www.youtube.com/watch?v=6EhIF6JE0yw
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- There is a power button on the top edge of Portal, next to volume buttons.
- On the bottom screen slide your finger up and you will see the volume, brightness, and a power off button.
- Press and hold power off button on top of the unit and “power off” will appeared on the screen and press that to confirm.
Why is my Facebook Portal not working?
If your Portal’s display isn’t working as expected: If your Portal’s display is going black or flickering, try unplugging your Portal and plugging it back in again.If your display is pixelated, blurry or freezing during a call, you or the person you’re calling may have a weak signal.
How do I turn off the Portal on Facebook?
How do I turn my Portal off? You can turn your Portal off by holding the power button and then selecting the Power Off button on your screen. You can also make your Portal sleep, which turns the screen off, but allows your Portal to be woken up by touch, voice commands, motion detection or incoming calls.
Why is Hey Portal not working?
If you’re having issues waking “Hey Portal”, “Hey Facebook” or Alexa using voice commands, try the following: Make sure that you’ve enabled Alexa on your Portal. Make sure that your Portal’s microphone is turned on. Speak towards your Portal and move closer if necessary.
Where is settings on portal?
Go to portal settings and select Site settings. Go to Settings > Settings. To create a new setting, select New.
Does Facebook portal have a remote?
Your Portal TV remote allows you to Select, navigate, go Home, go back, play, pause, “sleep,” “wake,” control the volume and control voice input. Using your Portal TV remote:Press for voice input, where available.
Why is my Portal not connecting?
Make sure your Portal is in range of your Wi-Fi router.Unplug your Portal, modem (internet connection device) and router, plug them back in and try again. Use a mobile hotspot or another network to download the latest software and then try to connect to your desired Wi-Fi.
Why does my Portal keep turning off?
If your Portal TV is turning your TV on and off unexpectedly: Unplug your Portal TV and plug it back in again. Try unplugging all other devices from your TV except for your Portal TV. If your Portal TV is working as expected, plug the other devices back in, one at a time.
Does Facebook Portal have to be plugged in?
Portal doesn’t have a battery and needs to be plugged in to an outlet.This portal does NOT have a battery so it can’t go wireless AND unfortunately it has a short cord plug in so in all practicality you can’t even plug into a wall and sit in a chair in my house.
How do you use hey Portal?
Start a video call by saying, “Hey Portal, call [contact name]” or “Hey Portal, call [relationship name].” Hear the local weather, birthdays, events and news by saying, “Hey Portal, good morning.”
Why won’t my portal respond to me?
If you’re having issues waking “Hey Portal,” “Hey Facebook” or Alexa using voice commands, try the following: Make sure you’ve enabled Alexa on your Portal. Make sure your Portal’s microphone is turned on. Speak towards your Portal and move closer if necessary.
How do I turn on video portal?
How do I turn the camera and microphone off on Portal?
- Tap the screen to expose the call menu.
- Tap or to mute or unmute your camera or microphone.
How do you activate Alexa portal?
To use Alexa on your Portal, you must connect an Amazon Alexa account to your Portal.
Connect Alexa
- From Apps , tap Settings .
- Tap Assistants.
- Tap Amazon Alexa and tap Connect.
- Go to amazon.com/code on your computer or mobile device and enter the code on your Portal’s screen.
How do I change my portal settings?
Change Portal Settings
- Click Portals in the left-navigation and use the Arrow icons to find and select the desired subportal.
- Use the Portal Settings tab to modify the following settings on a per-portal basis:
- Click Save Settings when finished.
What is manual mode on portal?
Meanwhile, Portal is adding a new manual mode for the camera that it says has been highly requested and gives users more control over what the camera focuses in on. A Spotlight feature lets you focus in on one person or pinch and zoom on the display to manually customize the focus.
How does a Facebook portal work?
All the Facebook Portal devices feature AI-powered “Smart Camera and Smart Sound” technology. This tech enables the cameras to recognise people and then follow them around the room and automatically pan and zoom while also minimising background noise and enhancing the voice of whoever is calling.
Can I use my Portal without the remote?
You can use the Portal app on your mobile phone to remote control for your Portal TV.
How do I make my Portal control work?
Press and hold both the back and play/pause buttons on your Portal TV remote at the same time for 10 seconds. Unplug your Portal TV, then plug it back in again. Perform a factory reset on your Portal TV and follow the on-screen instructions to pair your Portal TV remote.
How do I control the Portal with my phone?
How do I control my Portal TV using the Portal app?
- Tap to open the Portal app on your mobile phone. If you don’t have it, learn how to download the Portal app.
- Tap to select your Portal TV.
- Tap Remote.
How do I turn on my Wi-Fi Portal?
How do I set up or change the Wi-Fi network on my Portal?
- From Apps , tap Settings .
- Tap General.
- Tap Wi-Fi.
- Select the network you’d like to connect to, enter your Wi-Fi password, and tap Join.