If you have verified your device is turned on and you still don’t receive the call or text, it’s most likely an issue with your network and you will need to talk to your provider. If signal-related problems are common, use the “Microsoft Authenticator app” on your mobile device.
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How do I fix Microsoft Authenticator app not working?
Steps to follow: Go the main menu of the Google / Microsoft Authenticator app.
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- Go the phone Settings.
- Scroll down and click on General.
- Scroll down and click on Date & Time.
- Select Set Automatically to true.
- Close and reopen Google Authenticator / Microsoft Authenticator app.
How do I get my Microsoft Authenticator to work?
Check the box for Authenticator app or Token, and then click Set up Authenticator app.
- Wait for configuration pop-up box. You should see a window on your computer that looks like this.
- Add account to Microsoft Authenticator. Open the Microsoft Authenticator app on your phone.
- Approve sign in on your phone.
- Finish set up.
Is Microsoft Authenticator working?
The Microsoft Authenticator app is available for Android and iOS. You can use the app with a mobile phone or a tablet.
How do I reset my Microsoft Authenticator app?
On your mobile device, open the Microsoft Authenticator app, and select Begin recovery. Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials are recovered to the new device.
Why am I not getting my 2 step verification code?
If delivery of your two-step authentication code to your phone is taking a significantly long time, try restarting your phone to refresh network connectivity. If you are not receiving the SMS code at all, see Not receiving text message (SMS) verification code for two-step authentication verification.
Why is my authenticator app greyed out?
You may need to ask them to remove your device from the system, before you can re-add it or add a new one. The other option is that your IT team blocked that app, and you may need to use the app enforced by the company.
How do I register a device with Microsoft authenticator?
To register a new device with the Microsoft Authenticator, follow these steps:
- Open your phone’s app store (Google Play or the Apple App Store)
- Find the Microsoft Authenticator app.
- Install the Microsoft Authenticator app.
- Log in to your Microsoft Authenticator account on the new device.
How do I use Microsoft authenticator without a phone?
Just go to Security Basics in your account, select More security options, and follow the prompts. Regardless of which method you use to set up Microsoft 2-factor authentication, you’ll then be able to sign in to your account using the Microsoft Authenticator app.
Why am I not getting codes sent to my phone?
The message may have been blocked by the carrier or email service provider. You may have reported this type of notification messages or emails as junk information. SMS: Contact your carrier to stop such a type of information from being blocked.
How do I update my Microsoft authenticator app?
Tap on the account in Authenticator and click on “Update security info”. It will take you to a mobile friendly Security info page for you to manage your authentication methods.
How do I get a QR code for Microsoft authenticator app?
Go to the security verification settings screen. For information on how to get to this screen, see Changing your security settings. Check the box next to Authenticator app then select Configure. This brings up a screen with a QR code on it.
How do I log into Microsoft authenticator?
Sign in to your account using phone sign-in
- Go to your personal Microsoft account sign-in page, and then instead of typing your password, select the Use the Microsoft Authenticator app instead link.
- Microsoft sends a notification to your phone.
- Approve the notification.
How do I get rid of greyed on Microsoft authenticator?
Android and Amazon Fire devices
- Open the Authenticator app on your device.
- Tap Generate code.
- In the Generate code screen, press and hold on the account you wish to remove.
- When prompted, tap remove.
Can I install Microsoft authenticator on my PC?
Microsoft Authenticator app is now available for download from Windows Store for Windows 10 Mobile devices. Soon, this app will have a cool feature that you can use to unlock your Windows 10 computer over Bluetooth without entering the password. Just open the app and tap on a nearby computer.
What if I lost my phone with Authenticator?
What if I lose my phone with Google Authenticator on it?
- Save your Backup Codes.
- Print Your QR Codes.
- Print or Save the Key.
- Reset Authenticator App using Change Phone option.
- Change your Google Account Password.
- Revoke your App Passwords.
Does Microsoft Authenticator work over wifi?
The Internet connection is required to send the verification code to the device requesting the logon. Without an internet connection, the Microsoft authenticator app will still generate a verification code, but it won’t be able to send the verification code to the device requesting the logon.
Why am I not getting a verification code to my email?
Check your email server
If you provided a business or government email address, security and/or firewall settings may be blocking the message. If this is the case, we recommend using a personal email address instead.
Why am I not getting my Microsoft verification code texts?
If you have verified your device is turned on and you still don’t receive the call or text, it’s most likely an issue with your network and you will need to talk to your provider. If signal-related problems are common, use the “Microsoft Authenticator app” on your mobile device.
How can I get SMS verification code?
Request SMS Verification in an Android App
- Obtain the user’s phone number.
- Start the SMS retriever.
- Send the phone number to your server.
- Receive verification messages.
- Send the one-time code from the verification message to your server.