Add an additional shared mailbox in Outlook
- Select your profile and click on Change.
- Click on More Settings.
- On the Advanced tab, click Add.
- Type the email address or name of the shared mailbox, then click OK.
- Once configured, the shared mailbox will be automatically available in the left folder pane in Outlook.
Contents
Sign in to your Microsoft 365 account, and then select the Outlook app. Right-click Folders (or your mailbox name) in the navigation pane, and then select Add shared folder. Type the email address of the shared mailbox in the Add shared folder dialog box, and then select Add.
Open the shared mailbox in a separate browser window
- Sign in to your account in Outlook on the web.
- On the Outlook on the web navigation bar, click your name. A list appears.
- Click Open another mailbox.
- Type the email address of the other mailbox that you want to open, and then click Open.
Select the Delegates tab. In the Open these additional mailboxes: section, select the + icon. Enter the email address associated with the shared mailbox, and then select it from the list. Select Add.
Granting Access to Shared Mailbox Folders
Right-click on Inbox and select Properties…. Select the Permissions tab. Select Add. Enter the name of the person whom you want to have access and then select their name in the search results list.
How do I add another mailbox to Outlook?
Add a new account quickly
Select Outlook > Preferences > Account. Click the plus (+) sign > New Account. Type your email address > Continue. Type your password > Add Account.
If your administrator has only recently provided you access to a shared mailbox, it may take a short time before the shared mailbox automatically appears in your Outlook profile. If the shared mailbox does not automatically display in Outlook, you may need to restart Outlook to see the shared mailbox.
A shared mailbox is a mailbox that multiple users can use to read and send e-mail messages.This allows multiple users to monitor and reply to e-mail sent to an e-mail address, providing a constant presence for your customers.
A shared email account is a generic email mailbox with its very own email address. The email address is not associated with a dedicated user account.Instead, every user can use their own credentials to open a shared mailbox. This will allow users to read or send emails from it.
A shared mailbox is just that, a mailbox that can be shared with one or more users. Shared mailboxes do not require a license and have all of the features of a normal mailbox; they have an inbox, a calendar, a contact list etc. Shared mailboxes appear as separate mailboxes in Outlook and Outlook on the web.
To change a Shared Mailbox to a User Mailbox:
- In Office 365 Admin center, click Show All and then click Exchange.
- In Exchange Admin Center, go to recipients > shared.
- Select the Shared Mailbox that you want to convert to User Mailbox.
- Click Convert under Convert to Regular Mailbox.
Add or remove a delegate
- On your computer, open Gmail.
- In the top right, click Settings.
- Click the Accounts and Import or Accounts tab.
- In the “Grant access to your account” section, click Add another account.
- Enter the email address of the person you want to add.
- Click Next Step.
While logged in, the user can create calendar items; read, view, delete, and change email messages; create tasks and calendar contacts. However, a user with Full Access permission can’t send email from the shared mailbox unless they also have Send As or Send on Behalf permission.
Gmail delegation allows you to share a whole mailbox with up to 25 people. Once set up, delegates can read and reply to emails, but they can’t change the password or modify other settings of the G Suite account.
If you want the user account associated to the converted shared mailbox to use a mailbox yes you need a license as shared mailboxes cannot be mapped to a AD User Account for login. Shared mailboxes do not have login accounts.
This registry file will set a Policy key to allow up to 15 Exchange accounts; works with Outlook 2010, 2013, 2016, or 2019.
PC users will find the mailbox in their Folders list on the left side of their Outlook Desktop screen. *NOTE* It can take up to 24 hours after permission is granted for the mailbox to show up.