How To Troubleshoot Outlook?

To help troubleshoot Outlook issues in an Office 365 environment, follow these steps.

  1. Step 1: Investigate possible issues caused by add-ins. Exit Outlook.
  2. Step 2: Repair Office.
  3. Step 3: Run Outlook Diagnostics.
  4. Step 4: Create a new Outlook profile.
  5. Step 5: Run SaRA Advanced Diagnostics before you contact Support.

Contents

How do I troubleshoot an Outlook problem?

How to Fix Common Outlook Problems

  1. Start Outlook In Safe-Mode.
  2. Run The Microsoft Support and Recovery Assistant.
  3. Run The Inbox Repair Tool.
  4. Repair Office.
  5. Remove Outlook From Your Startup Folder.
  6. Stop Performing a Send/Receive When Exiting Outlook.
  7. Update All Your Add-Ins.
  8. Try It On a Another Machine.

How do I run a diagnostic in Outlook?

How to scan an Outlook configuration for known issues

  1. Select Advanced diagnostics, and then select Next.
  2. Select Outlook, and then select Next.
  3. When you are prompted to confirm that you are using the affected machine, select Yes, and then select Next.

How do I repair Outlook on my computer?

Outlook 2010/2013/2016/2019/365:
Open up the Control Panel on your PC (and show All Control Panel items, if necessary) and click on Programs, then Programs and Features. Click Change. Select Repair and Continue then follow the prompts. After the repair is finished, please try the sync again.

How do I repair Outlook?

Repair a profile in Outlook 2010, Outlook 2013, or Outlook 2016

  1. In Outlook 2010, Outlook 2013, or Outlook 2016, choose File.
  2. Choose Account Settings > Account Settings.
  3. On the Email tab, choose your account (profile), and then choose Repair.
  4. Follow the prompts in the wizard, and when you’re done, restart Outlook.

What is Microsoft Office Diagnostics?

Microsoft Office Diagnostics is a series of diagnostic tests that can help determine what is wrong and guide you in repair. To begin the diagnostics process, connect to the Internet and, if possible, close all other programs.

How do I repair my Outlook 365 profile?

Repairing Profile from Outlook Desktop Application

  1. Click File.
  2. Select Account Settings, and then select Account Settings again in the drop down menu.
  3. In the Email tab, select the account you wish to repair and click Repair.
  4. Select Next.
  5. Outlook will complete the setup for your account.

How do I run a repair on Office 365?

Double-click Programs and Features. Click MicrosoftOffice 365, and then click Change. Select Quick Repair, and then click Repair. You may have to restart your computer after the repair process is complete.

Why has my Outlook email stopped working?

Closing and re-opening Outlook could clear up any issues that prevent the receipt of emails. Check the internet connection. If you see Disconnected, Working Offline, or Trying to connect statuses on the Outlook status bar, there may be some network connectivity issues, or Outlook is set to work offline.

Can you delete and reinstall Outlook?

1) Right-click the Start button, and select Control Panel from the pop-up menu. 2) From Category view, under Programs, select Uninstall a program. 3) Right-click the Microsoft Office and select the Change button. 4) Select Online Repair > Repair to repair Office.

Why is my Outlook email not opening?

Outlook profiles can become corrupted, causing all sorts of problems, including Outlook not opening. Select File > Account Settings > Account Settings.Choose Repair to open the Repair wizard (this option is not available for Outlook Exchange accounts). Follow the prompts to complete the wizard and restart Outlook.

Why is my Outlook acting weird?

If Outlook does start in safe mode, then the problem is likely with one of your add-ins. You’ll need to disable all of your add-ins before restarting Outlook. In the upper-left corner of Outlook, choose File > Options > Add-ins.

How do I run Office Diagnostics?

Using Office Diagnostics

  1. Open any Office application and connect to the Internet.
  2. Click the File menu in the top-left corner and open the application’s Options page and then select Resources.
  3. Click Diagnose (to the right of run Microsoft Office Diagnostics).
  4. Click Continue to run Office Diagnostics.

How do I turn on diagnostic data in Windows 10?

Click on Start > Settings > Privacy > Diagnostics & Feedback. Click on Basic. Scroll down and uncheck Diagnostics & feedback, and View diagnostic data.

What is Microsoft diagnostic data?

Microsoft uses diagnostic data to keep Windows secure and up to date, troubleshoot problems, and make product improvements as described in more detail below.Required diagnostic data is information about your device, its settings and capabilities, and whether it is performing properly.

How do I know if my Outlook is corrupted?

You can use the Inbox Repair tool (SCANPST. EXE) to diagnose and repair errors in your Outlook data file. The Inbox Repair tool checks the Outlook data files on your computer to see if they’re in good shape.

Why do Outlook profiles get corrupted?

One of the many reasons for Outlook profile corruption is a corrupted PST.Another reason is when the size of the PST file maxes out; sometimes the size of a PST is limited, and when users hit the limit, they face profile corruption. If you have a lot of folders or subfolders, then again you may face profile issues.

How do I fix a corrupted Outlook calendar?

How to Repair & Recover Outlook Calendar

  1. Make sure the Microsoft Outlook application is not open or currently running.
  2. Open the Start menu and click on the “Run” icon.
  3. Type “outlook /cleanreminders” into the dialog box that appears and then hit the “OK” button.
  4. Open the “Run” dialog box again.

How do I fix Outlook online?

Steps:

  1. Open start menu.
  2. Type “appwiz. cpl” and open the program.
  3. Select Microsoft Office 365 ProPlus, and click “Change”
  4. Select option for online repair.
  5. Run repair – this takes about 15 minutes depending on internet.
  6. Open outlook. It may ask for safe mode again, select “No”. This should resolve the issue.

How do I fix Microsoft Office errors?

  1. Right-click the Start button.
  2. Select the Microsoft Office product you want to repair, and select Modify.
  3. Depending if your copy of Office is Click-to-run or MSI-based install, you’ll see the following options to proceed with the repair.
  4. Follow the instructions on the screen to complete the repair.

Why is Outlook not automatically sending and receiving?

1. From Outlook 2010, 2013 or 2016 main menu,* click the “SEND / RECEIVE” tab and then expand Send/Receive Groups. * In Outlook 2007 go to: Tools –> Send/Receive –> Send/Receive Settings.Restart Outlook and check if Outlook performs the automatic “Send/Receive” operation at startup or when using the program.