Press and hold the volume–up button and the power button at the same time until the screen turns off (about 15 seconds), then release both. The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds. After you release the buttons, wait 10 seconds.
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How do you force shutdown a Surface?
Force shutdown the device and restart:
- Press and hold the power button until the screen turns off (about 10 seconds), then release the power button.
- Press and release the power button to turn your Surface back on. You should see the Microsoft logo.
Why did my Surface Pro freeze?
There are times when Surface Pro 4 freezes due to malware, viruses, adware, hardware issues, and application bugs.
How do I force a Surface Pro to turn on?
Press and hold Volume Up (on the left side) and the Power button at the same time for at least 15 seconds. [You may see the screen flash the Surface logo but continue to hold for 15 seconds.] Release both buttons and wait 15 more seconds. Turn on the Surface as usual.
How do I reset my Surface Pro without the recovery key?
Press and hold the volume-down button while you press and release the power button. When the Microsoft or Surface logo appears, release the volume-down button. When prompted, select the language and keyboard layout you want. Select Troubleshoot, and then select Recover from a drive.
If you have a Type Cover, Touch Cover, or other keyboard attached to your Surface, turn on the computer by pressing Windows logo key+Ctrl+Shift+B. If you don’t have a keyboard attached to your Surface, turn it on by quickly flicking the volume up and volume down buttons back and forth three times.
What can you do if your Windows stops responding?
Windows frequently stops responding
- Solution 1: Install Surface and Windows updates.
- Solution 2: Scan Surface with Windows Defender.
- Solution 3: Disable fast startup.
- Solution 4: Disable unnecessary startup programs.
- Solution 5: Run Disk Cleanup.
- Solution 6: Optimize (defragment) your hard drive.
Why is my Surface Pro 4 Freezing?
PCs that freeze is a very common problem not just with the SP4. It can be caused by malware, adware, viruses, faulty 3rd party drivers, applications with bugs, hardware issues, firmware, device drivers to mention a few. When all else fails sometimes you have to bite the bullet and reinstall the OS.
Why is my Microsoft laptop not responding?
Windows 10 may stop responding if there is virus or malware. So run a virus scan across your entire Windows system.If any malware has been detected, follow the instructions provided by the antivirus program to fix it. Then restart your computer and try to launch your program again to see if it works.
Do I have to shutdown my Surface Pro?
How you use your Surface will determine whether you have to shut it down or leave it on sleep mode. If you’re not going to use your Surface for a while, you may want to turn it off. If you’re just stepping away for a small amount of time, then putting it on sleep mode will be more appropriate.
How do I reboot my Surface Pro?
Here’s how:
- On your keyboard, press the Windows logo key + L. If you need to, dismiss the lock screen.
- Hold the Shift key down while you select Power > Restart in the lower-right corner of the screen.
- After your Surface restarts to the Choose an option screen, select Troubleshoot > Reset this PC.
How do I wake up my Surface?
To turn on or wake your Surface, press the power button and wait a few seconds.
What do I do if my Surface Pro 4 won’t turn on?
What to do if I can’t turn Surface Pro 4 on?
- Perform a two button reset.
- Disconnect the power cable and let the battery drain.
- Hold the Power button for a minute.
- Use Windows Key + P shortcut.
- Disconnect all peripherals.
- Connect your Surface Pro to a different power outlet.
- Wake up your Surface with hotkeys.
How do I force shutdown my computer using the keyboard?
Shut down or restart Windows using “Alt + F4”
Whenever the focus in Windows 10 is on the desktop, you can press the Alt + F4 keys on your keyboard to open the shutdown menu. In the Shut Down Windows dialog window, you can open the drop-down list to choose whether to shut down, restart or put the device to sleep.
Where is the recovery key on Surface Pro?
Here’s how to find it:
- Using a working PC or phone connected to the Internet, open the the Microsoft OneDrive Recovery Key page and sign in with the same Microsoft account you used on your Surface Pro.
- After logging into your online Microsoft account, you’ll see the actual key ID and long BitLocker recovery key number.
What is a recovery key?
A recovery key is a randomly generated 28-character code that you can use to help reset your password or regain access to your Apple ID. While it’s not required, using a recovery key improves the security of your account by putting you in control of resetting your password.
How do I get my Surface recovery key?
To recover data from your Surface device if you are unable to boot into Windows: Obtain your BitLocker recovery key from https://go.microsoft.com/fwlink/p/?LinkId=237614, or if BitLocker is managed by other means such as Microsoft BitLocker Administration and Monitoring (MBAM), contact your administrator.
Why is there a red light on my Surface Pro?
A small, bright LED lights up to let you know that your Surface camera is on.(A small red painted dot informs the user that the camera is blocked.)
How do you unfreeze Windows?
Here’s how you should handle a frozen computer:
- Try pressing the ESC key twice.
- Simultaneously hold down the CTRL, ALT and Delete keys.
- If using Task Manager doesn’t solve the problem, try pressing CTRL + ALT + Delete again and click on the Power icon in the bottom corner of the screen, then restart.
How do you unfreeze a laptop?
Press and hold the “Ctrl”, “Alt” and “Del” buttons in that order. This may unfreeze the computer, or bring up an option to restart, shut down or open the task manager.
How do I fix my Surface Pro from overheating?
How do I fix Surface Book overheating issues?
- Use a professional solution.
- Check Task Manager for unwanted apps running in the background.
- Select a lower power mode.
- Run Surface Diagnostic Toolkit.
- Install the latest updates.
- Perform Clean Boot Troubleshooting.